Responsible Gaming
at bg990s

bg990s believes that responsible gaming is not simply a regulatory checkbox — it is a core part of what makes a trustworthy betting platform. For the hundreds of thousands of players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Cox's Bazar who use bg990s for cricket betting, live casino, and slots, we want to ensure that the experience remains one of entertainment and leisure rather than financial stress or psychological harm.

Our approach to responsible gaming rests on three principles: prevention, which means building tools and systems that help players avoid problematic patterns before they develop; intervention, which means identifying at-risk behaviour early and reaching out with support; and protection, which means enforcing firm age verification and self-exclusion policies without exception.

bg990s operates a strict 18+ only policy. No player under the age of 18 is permitted to hold an account, make a deposit, or participate in any form of real-money gambling on this platform. All accounts are subject to age and identity verification as part of our Know Your Customer (KYC) process, and accounts where the age cannot be confirmed are suspended pending verification.

Gambling should always be treated as a form of paid entertainment, not as a way to make money, recover financial losses, or cope with stress, anxiety, or personal difficulties. The outcome of all games on bg990s — including cricket betting markets, live casino tables, and slot machines — is determined by chance or live sporting events, and no strategy can guarantee consistent winnings. Always set a budget before you start playing, and never wager more than you can comfortably afford to lose.

The minimum legal age to gamble on bg990s is 18 years. This policy applies to all players in Bangladesh without exception, regardless of the type of game, bet size, or payment method used. bg990s treats underage gambling as a serious safeguarding issue and has invested in robust age verification systems to prevent it.

How We Verify Your Age

At the point of registration, all players are required to confirm that they are aged 18 or above. bg990s then conducts a further documentary age verification as part of the KYC process before any withdrawal is processed. Accepted identity documents for age verification include:

• Bangladesh National Identity Card (NID)
• Valid passport (Bangladesh or international)
• Bangladesh driving licence
• Birth certificate accompanied by a photo ID

If there is any reason to believe that an account holder may be under 18, bg990s reserves the right to suspend the account immediately, pending documentary age verification. Any funds deposited by a confirmed underage player will be returned to the original payment method, and the account will be permanently closed.

Protecting Minors at Home

If you share a device with minors, bg990s strongly advises that you always log out of your account after each session, use a strong and unique password that minors cannot guess, and consider using parental control software to restrict access to gambling websites on shared devices. bg990s is committed to working with parents and guardians to prevent underage access to online gambling platforms.

Self-exclusion is one of the most powerful tools available to players who feel that their gambling has become difficult to control. By requesting a self-exclusion on bg990s, you are asking the platform to prevent you from accessing your account and participating in real-money gambling for a defined period. The self-exclusion takes effect immediately upon confirmation.

bg990s offers the following self-exclusion options:

How to Request Self-Exclusion

• 1
  Contact the Support Team Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion duration you are requesting.
• 2
  Identity Confirmation The support team will confirm your identity to ensure the exclusion is applied to the correct account. This takes no more than 1 hour during normal operating hours.
• 3
  Immediate Account Suspension Once confirmed, your account is suspended immediately. You will no longer be able to log in, deposit, wager, or receive promotional communications for the duration of the exclusion.
• 4
  Balance Returned Any remaining account balance at the time of self-exclusion will be returned to your nominated payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
• 5
  Reinstatement (where applicable) For non-permanent exclusions, reinstatement requests may be submitted after the exclusion period expires. A mandatory 24-hour cooling-off period applies before any reinstatement takes effect.

One of the most effective ways to stay in control of your gambling spending is to set a deposit limit before you begin playing. bg990s allows all registered players to set deposit limits directly from their account settings panel. These limits cap the total amount you can deposit over a defined time window, regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, or bank transfer.

Key Rules Regarding Deposit Limits

• Lowering a limit takes effect immediately — no waiting period applies.
• Increasing a limit requires a 24-hour cooling-off period before the new, higher limit comes into force. This delay is intentional and designed to prevent impulsive decisions during a losing streak.
• Deposit limits apply across all payment methods combined. You cannot circumvent a ৳5,000 daily limit by splitting deposits across bKash and Nagad.
• If you reach your deposit limit, the platform will notify you and decline further deposit attempts until the rolling period resets or you have had a chance to reconsider your limit.

In addition to deposit limits, bg990s also offers a loss limit feature, which caps the net amount you can lose over a given period, and a wager limit feature, which restricts the total stakes you can place regardless of your account balance. Contact the support team at [email protected] to activate either of these additional controls.

Taking a break from gambling is one of the healthiest habits a player can build. bg990s provides multiple time-management tools to help you step back and maintain perspective, whether you need a brief pause or an extended break from the platform.

All time-out tools can be activated by contacting the bg990s support team at [email protected] or through the responsible gaming section of your account settings. There is no charge for activating any responsible gaming tool, and doing so does not affect your account standing or bonus eligibility upon return.

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following signs may indicate that gambling is having a negative impact on your life or the life of someone you know. If several of these apply to you, we strongly encourage you to use the bg990s responsible gaming tools described on this page, or to seek professional support.

The following questions are designed to help you reflect on your gambling habits honestly. This is not a clinical diagnostic tool, but a personal reflection exercise. If you answer "Yes" to three or more questions, bg990s recommends that you consider activating one or more responsible gaming tools, or speaking with a professional counsellor.

If you believe that gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to reach out for help. bg990s is committed to connecting players in Bangladesh with the right support — whether that means activating platform-level tools or signposting external counselling and advisory services.